UniFirst - uniform rental and supply
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Frequently Asked Questions
 


Q. How long will it take to receive my order?
 
A. Most orders are shipped within a few days. Add a day or two, if you have requested personalization.
 
Q. What about backorders?
 
A. We manufacture over 5 million garments per year; stock over 32,000 SKU’s in our state of the art ISO 9001:2000 distribution center; and process nearly 10 million garments every year through our distribution center. We work very hard to manage inventory needed to insure that what you want is on the shelf and ready to ship. Still, there are times when a backorder can occur. We will notify you immediately that the backorder exists and give you an expected ship date for your order.
 
Q. How can I check my order status?
 
A. Contact customer service via email or call our toll-free number 1-888-786-4347. Please include your order number on any correspondence.
 
Q. What size do I need to order?
 
A. We use standard and proven size specifications for all the garments we manufacture and garments we source from other manufactures to assure that you can order the size you generally wear. If you have questions on sizing please refer to our sizing charts on our sizing help page. If you need additional help please contact our customer service department and we can help you order the correct size.
 
Q. Will I receive the promotion printed on my catalog if I place my order on-line?
 
A. To ensure that you receive your promotion you will need to enter the offer code from your catalog in the offer code field on the shopping cart. Once you press the submit button any percent discount will be applied to your order. If you have any other type of promotion (free freight, dollar discount, etc.) the discount will not be reflected in your shopping basket but will be reflected on your billing.
 
Q. What if only part of my order is in-stock?
 
A. UniFirst policy is to ship whatever part of your order we currently have in stock. Additional items will be shipped as we receive inventory. You will be billed as the items are shipped. Shipping fees, as well as taxes, if applicable, are charged on a pro-rated basis as items are shipped.
 

Q. Can I have my garments personalized with my company logo?
 
A. Yes, just call our personalization experts at 1-888-786-4347. We will be happy to explain the custom logo process to you and work with you to create the best logo for your company.
 
Q. How do I know I’ve chosen the best color for personalization?
 
A. Our personalization approval process includes sending you a sample sewn on a fabric swatch that is similar in color and texture to the product you have chosen.
 
Q. I want a thread color for my emblems that is not listed?
 
A. We offer many thread colors for our emblems that are not listed on our site. Please contact customer service at 1-888-786-4347 to see if we offer the color you are wanting.
 
Q. Can I order a screen print logo with more than one color?
 
A. A screen print logo can be designed with more than one color however this cannot be done via estore. If you would like to include more than one color then please call us at 1-888-786-4347 or contact customer service via email .
 

Q. What methods of payment do you accept?
 
A. Whether you order through our Web site or by mail, phone or fax, you can pay for your purchases with Visa, MasterCard, American Express and Discover. For mail orders, you can also pay by check or money order (please do not send cash).
 
Q. When is my credit card charged for my order?
 
A. Your credit card is charged when your order is shipped. If multiple shipments are required to fulfill your order, you will be billed as the items are shipped. Shipping fees, as well as taxes, if applicable, are charged on a pro-rated basis as items are shipped.
 

Q. How do I inform you of an address change so I can continue receiving your catalog?
 
A. To update your account with your current address, please call us at 1-888-786-4347 or contact customer service via email and include both your previous and new addresses.
 
Q. I receive more than one copy of your catalog. What should I do?
 
A. Save a catalog, save a tree! If you're receiving extra copies of our catalog, please call us at 1-888-786-4347 or contact customer service via email. Be sure to include your complete mailing address as it's listed on each catalog.
 

Q. How does UniFirst handle returns?
 
A. The UniFirst Gold Star Guarantee allows you to order with confidence. If you are dissatisfied for any reason, you have the right to return any or all of your merchandise for immediate replacement or refund. All orders are shipped with a packing slip that provides detailed return instructions that make it easy and simple.